Privacy Notice

IMPORTANT!!!

All costumes, costume wigs, beards, moustaches, costume eyelashes, costume masks, hats, headwear, accessories, color rings and clearance items are FINAL SALE. THEY ARE NOT RETURNABLE OR EXCHANGEABLE. Please be sure to review sizes and double check basket contents before ordering.

wigsup.com reserves the right at our discretion to make changes to these policies.

Please check this page periodically for changes.

Please Note: Costume styles (Colors and Fabrics) are subject to change without notice, due to the manufacturer's production. These changes, no matter how slight, are beyond our control. The Manufacturers do not always notify us of these variations. We do reflect any changes in the website descriptions and images as soon as we become aware of them. We apologize for any inconvenience this may cause.

Thank you for your understanding with this issue.

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Security & Privacy Policy

wigsup.com is committed to protecting the privacy of our customers and using this information responsibly. All personal information is kept private and used exclusively to process your order efficiently. Please read below for detailed information about our security & privacy policy.

Secured Purchase

Protecting your order information is a priority for us at wigsup.com. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology and hosting our site in a highly secured environment. Communications between your browser and wigsup.com's secure server encrypt your confidential information during transmission, ensuring that your purchase stays private and protected.

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 Payment Method

We accept Visa, MasterCard, American Express, Discover and PayPal. The transaction will appear as wigsup.com on your credit card statement. We also accept Cashier's Check and Money Order. For international customers, money orders and cashier's check must be made in U.S dollars. We do not accept personal checks for international orders. Please be sure to include your name exactly as it appears on your card and your address as it appears on your billing statement (along with your phone number). We cannot accept any orders which do not match these criteria.

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 Order Policy

We are open for business Monday through Friday (except holidays) 8:00AM-5:00PM P.S.T. If you would like your order to be processed on the same day you place your order on, then orders should be placed by 10:00AM P.S.T. Otherwise, the order will be processed the following business day. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar.

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, terrorism, riots, strikes or other labor disputes, civil unrest disruptions in air or ground transportation networks and natural disasters, such as violent storms, earthquake, floods and etc. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Your order can be delayed if you leave a note in the comment box like ‘no signature required’ or ‘leave it on the doorstep/garage if no one is home’ or ‘leave it with our neighbor if no one’s home’ We do not put those memos on the shipping label.

Make sure to double check the information you have entered before you check out such as:

1. Your name as it appears on the card

2. Billing address on file with your card issuer

3. Card number

4. Card expiration date

5. Card Verification (CID) Number

If an error message appears and if you try more than three times, you will not be able to use that credit card to shop at Best Wig Outlet for two to three business days. So to make a purchase that same day you will have to use a different card.

Note: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

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 Cancellation Policy

* All orders will be processed at 10:00AM P.T.

- If you order before 10:00AM P.T., it will be processed same day.

- If you order after 10:00AM P.T., it will be processed following business day.

* All orders can be canceled or changed without cancellation fee before its processing time.

* All Ground shipping orders can be canceled or changed with Cancellation Fee of $20 or 10% (which ever is greater) if you contact us after its processing time.

* All 2nd Day Air shipping orders can be canceled or changed with Cancellation Fee of $30 or 15% (which ever is greater) if you contact us after its processing time.

* All Next Day Air shipping order can not be canceled or changed if you contact us after its processing time.

* All shipped out orders can not be canceled. You have to receive it first and get the RMA number from us in order to return it back to us (Our standard return policy will be applied. Go to Return Policy). If you refuse the package, the returned shipping cost (return to shipper fee) will be automatically deducted from the amount from the item returned.

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 Lowest Price Guarantee

You can experience Lowest Price Guarantee by shopping at the wigsup.com. We are working hard to provide great value, convenience and an excellent online shopping experience for our customers. Our customers can feel confident that they are getting the best price with the advantage of our Lowest Price Guarantee! To request a price match, please read the following:

Lowest Price Guarantee applies only to the identical item found on other websites. Since wigsup.com only sells New items shipped directly from the manufacturer, we do not do the price match for competitors free offers or special offers bonus, rebates, clearance or closeout prices, used, damaged, returned, open box or display merchandise. If you are requesting a price match before you place an order, you must provide us with the competitor's website address and price in the order comment box. Order comment box is located at the bottom of the check out page when placing order online.

If you made your order from us and we processed your order already, we can not do the price match. It has to be done before we process your order. Our processing time starts at 10 AM P.T. If you placed your order before 10AM P.T., we process your order on the same day, and if you placed your order after 10AM P.T., we process your order on the following business day. We will match the price by refunding you the difference! In order to receive the refund for the difference, you must submit a request by sending us email or fax and provide us with a copy of the Catalog/Website page or the competitor's website address.

E-Mail: info@wigsup.com

Price match discount cannot be doubled with our discount coupons.

We will price match only to competitor's regular price.

We will not price match membership, coupons, special offers or promotions.

The Lowest Price Guarantee is subject to change at any time.

Prices are subject to change without notice.

All Price match items are final sales, No Exchange! No Return!

You can be eligible to receive a coupon by email when you sign up on our website with your information by clicking Sign up for our Mailing List.

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 Clearance Items

All Sales are final on Clearance Items and Special Sale Items!

Next Day Service is not available on Clearance Items.

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 Discount Coupons

Discount coupons only apply to online orders. Clearance, Sale items, and Exchange Orders are excluded from coupon discounts. Discount Coupons will only apply to in stock item(s), and will be excluded from all back order Item(s). Discount coupons cannot be doubled with price match discount.

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 Shipping & Handling

As all our wigs are customized, please allow us 6-10 business days to prepare your wigs. After you enter all the required information in your shopping basket, it will automatically calculate your shipping and handling fee to ship your order. The first screen you will see when you click on the 'buy it now' button is the shopping basket page which will present you to enter your zip code, country and shipping options. After you choose your shipping option, you’ll see the total amount you need to be charge. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar.

Shipping days do not include weekends or holidays.

Express/Next Day Service is not available on Clearance items.

•     Estimated delivery time will be approximately 7 to 9 business days for most countries.

•     Shipping and Handling Fee will be automatically calculated by destination.

We do not ship with "No Signature Required" (If you want your package with "Signature Required" the additional fee might be added). Packages cannot be left with a note. Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.)

Note: Even if you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully.

Shipping Delays

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, terrorism, riots, strikes or other labor disputes civil unrest disruptions in air or ground transportation networks and natural disasters, such as violent storms, earthquake, floods and etc. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Your order can be delayed if you leave a note in the comment box like ‘no signature required’ or ‘leave it on the doorstep/garage if no one is home’ or ‘leave it with our neighbor if no one’s home’ We do not put those memos on the shipping label.

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 Tracking Your Order

Once we ship your order you will receive an email from us which may include a tracking number. This tracking number will link to the carrier’s website where you can track your shipment. Not all carriers offer this option at this time so it doesn’t apply to all orders. We use mostly UPS, USPS, and USPS for international shipping.

If we don’t have your email address to send out your tracking number, please email at info@wigsup.com to find out your tracking number.

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 Return Policy

Wigs and Costumes are now being purchased over the internet where they can not be inspected for quality or tried on ahead of time. To accommodate for this, Best Wig Outlet has developed an exchange and return policy. If for any reason you are not happy with your selection, you may exchange the item for something of equal or greater value.

Please note that the information in the "Product Detail” voids any information found in our Return Policy.

Our Exchange Policy is as follows:

All costumes, costume wigs, beards, moustaches, costume eyelashes, costume masks, hats, headwear, accessories, color rings and all clearance items are FINAL SALE . THEY ARE NOT RETURNABLE OR EXCHANGEABLE. Please be sure to review sizes and double check basket contents before ordering.

All shipping charges are nonrefundable.

Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original hairnet, labels and tags still attached and undamaged. Items must not have been worn other than to try it on. The wig may not have been brushed, combed, cut, or worn. Brushing and combing a wig changes the texture of the fibers and is easily detectable by our returns department. Please keep this in mind when you are inspecting your wig. Items altered in any way like washed or exposed to smells such as cigarette smoke or perfume will not be accepted. Also, if any styling product applied on the item, the item will be refused. The items will be sent back to you at your expense if we feel they have been worn and no credit will be issued. Any return received with missing items or without original packaging will not be credited.

All items are thoroughly checked prior to shipping. If an item is damaged, missing pieces, wrong item sent or destroyed in shipping, do not through away the shipping box we sent, put all the items back inside the box and contact us within 24 hours from the time you received the package (excluding Saturday, Sunday and Holidays). After 24 hours have passed, wigsup.com will not be responsible for the items. If no one answers your call, please leave a message or e-mail us.

Note: Even if you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully.

* RMA (Return Merchandise Authorization)

Exchange or return will not be accepted unless pre-authorized by our return department. Request for Return Merchandise Authorization (RMA) number must be made within 5 business days from the date you received the package (excluding Saturday and Sunday) via e-mail at info@wigsup.com. Please open your costume and try it on as soon as it arrives.

Once Authorization is given, your package must be post-marked within 3 days of the return authorization date; however, there is an exception for international and APO orders please inquire at time of request for RMA number. Return freight charges are prepaid by customer, and collect shipments will be refused. Do not send your return order without the RMA number. It must be clearly marked on outside of the shipping box or else the package will be refused. RMA number should be put right above our address, after the word ‘attention’.

1.    The return item must be in a shipping box. Do not send in an envelope. Do not tape, mark or attach anything which may damage the original factory package. Damaged package will not be accepted for return.

2.    Return Merchandise Authorization (RMA) must be visible on the outside of the shipping box. Otherwise the package will be refused.

3.    Billing name and order number must be included inside the box, along with instruction for the return. The instruction must be either for exchange, refund, or store credit. Store credit will automatically be issued for returns without any instruction.

It will take us about two weeks to process your return after we receive your return package.

* Refund

No refund on item(s) priced under $30, Exchange or Store Credit Only. All returns are subjected to a re-stocking fee. Refund amount will be refunded back to the credit card used to purchase the item(s), which will show up on your credit card statement within two weeks. Once you have made an exchange and wish to return it for a refund, restocking fee will be doubled. Please read the Restocking Fee section below for restocking fee amount details.

The entire applied discount coupon amount (including Free Shipping and Handling) will be deducted when the item is returned for Store Credit, Exchange, and Refund and the discount coupon will still be valid for any item(s) not returned if there’s any on the same order that meet coupon requirments. We cannot apply any discount coupons to Store Credit Orders or Exchange Orders.

For defect claims on a second return, if a refund is requested and the item is found defective, restocking fee will still apply.

* Restocking Fee

Restocking Fee will be assessed on all refunds and exchanges except the first exchange. In the case where a second return was allowed, restocking fee will be charged. If the requested exchange item is out of stock, and a refund is requested instead, the restocking fee will be applied. Additionally, the customer is responsible for paying all shipping charges necessary to ship out the replacement. All exchange items are shipped with Standard Ground Shipping.

Restocking fee is $20 for amount up to $50 and $25 for amount $51 to $100 and for orders over $100 restocking fee is $30 or 20% (whichever is greater).

* Exchange

The customer shall pay the shipping fees generated by the exchange. We want you to be satisfied with your order. We allow one exchange per item. All exchanges are final. Please read below for further information. Please be aware of that we do not accept unauthorized packages, meaning we refuse the package without the RMA number.

For your first exchange, if you wish to exchange the same item for a different color the restocking fee will be waived if the item is available. The shipping and handling fee of $6.95 will apply. The exchange item(s) must be equal or higher amount. If the exchange item(s) costs more, we will contact you to obtain the payment for the additional amount. If the exchange item is lower amount, it cannot be refunded, but the difference will be applied as a store credit towards your next purchase. In the case where a second return was allowed, restocking fee will be charged. If the requested exchange item is out of stock, and a refund is requested instead, the restocking fee will be applied. Please allow up to two weeks for the exchange order to be processed.

The entire applied discount coupon amount (including Free Shipping and Handling) will be deducted when the item is returned for Store Credit, Exchange, and Refund and the discount coupon will still be valid for any item(s) not returned if there’s any on the same order that meet coupon requirments. We cannot apply any discount coupons to Store Credit Orders or Exchange Orders.

* Store Credit

Store credit is valid for the purchase of any product(s) on wigsup.com. To redeem store credit you must phone in to place your order with a phone representative. Credit may be used towards your next purchase. Please indicate the store credit invoice number we issue to apply credit. Store credit is valid for one year from the date it was issued. If you have a store credit and wish to get refund, restocking fee will be applied.

The entire applied discount coupon amount (including Free Shipping and Handling) will be deducted when the item is returned for Store Credit, Exchange, and Refund and the discount coupon will still be valid for any item(s) not returned if there’s any on the same order that meet coupon requirments. We cannot apply any discount coupons to Store Credit Orders or Exchange Orders.

* Refused packages, Wrong addresses and Failed Delivery Attempts

If a package delivery is returned because UPS, FedEx or USPS made three unsuccessful delivery attempts, wrong address, or customer refused the package and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer’s Store Credit or Refund. If you want your order to be shipped back to you again, you may do so by paying the shipping and handling fee again with a "return to shipper fee” which is the amount you paid for the shipping and handling when you first placed the order.

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 Charge Back

Charge Back customers will be charged $30.00 to cover the Charge Back Claim Fee imposed by the credit company.

Only Western Union Money Orders will be accepted as payment from Charge Back customers for future purchases.

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 Fraud & Theft

People who do Credit Card Fraud and Theft of Our Merchandise will be prosecuted to the fullest extent of the law.