returns

Return Policy

Wigs and Costumes are now being purchased over the internet where they can not be inspected for quality or tried on ahead of time. To accommodate for this, Best Wig Outlet has developed an exchange and return policy. If for any reason you are not happy with your selection, you may exchange the item for something of equal or greater value.

Please note that the information in the "Product Detail” voids any information found in our Return Policy.

Our Exchange Policy is as follows:

All costumes, costume wigs, beards, moustaches, costume eyelashes, costume masks, hats, headwear, accessories, color rings and all clearance items are FINAL SALE . THEY ARE NOT RETURNABLE OR EXCHANGEABLE. Please be sure to review sizes and double check basket contents before ordering.

All shipping charges are nonrefundable.

Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original hairnet, labels and tags still attached and undamaged. Items must not have been worn other than to try it on. The wig may not have been brushed, combed, cut, or worn. Brushing and combing a wig changes the texture of the fibers and is easily detectable by our returns department. Please keep this in mind when you are inspecting your wig. Items altered in any way like washed or exposed to smells such as cigarette smoke or perfume will not be accepted. Also, if any styling product applied on the item, the item will be refused. The items will be sent back to you at your expense if we feel they have been worn and no credit will be issued. Any return received with missing items or without original packaging will not be credited.

All items are thoroughly checked prior to shipping. If an item is damaged, missing pieces, wrong item sent or destroyed in shipping, do not through away the shipping box we sent, put all the items back inside the box and contact us within 24 hours from the time you received the package (excluding Saturday, Sunday and Holidays). After 24 hours have passed, wigsup.com will not be responsible for the items. If no one answers your call, please leave a message or e-mail us.

Note: Even if you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully.

* RMA (Return Merchandise Authorization)

Exchange or return will not be accepted unless pre-authorized by our return department. Request for Return Merchandise Authorization (RMA) number must be made within 5 business days from the date you received the package (excluding Saturday and Sunday) via e-mail at info@wigsup.com. Please open your costume and try it on as soon as it arrives.

Once Authorization is given, your package must be post-marked within 3 days of the return authorization date; however, there is an exception for international and APO orders please inquire at time of request for RMA number. Return freight charges are prepaid by customer, and collect shipments will be refused. Do not send your return order without the RMA number. It must be clearly marked on outside of the shipping box or else the package will be refused. RMA number should be put right above our address, after the word ‘attention’.

1. The return item must be in a shipping box. Do not send in an envelope. Do not tape, mark or attach anything which may damage the original factory package. Damaged package will not be accepted for return.

2. Return Merchandise Authorization (RMA) must be visible on the outside of the shipping box. Otherwise the package will be refused.

3. Billing name and order number must be included inside the box, along with instruction for the return. The instruction must be either for exchange, refund, or store credit. Store credit will automatically be issued for returns without any instruction.

It will take us about two weeks to process your return after we receive your return package.

* Refund

No refund on item(s) priced under $30, Exchange or Store Credit Only. All returns are subjected to a re-stocking fee. Refund amount will be refunded back to the credit card used to purchase the item(s), which will show up on your credit card statement within two weeks. Once you have made an exchange and wish to return it for a refund, restocking fee will be doubled. Please read the Restocking Fee section below for restocking fee amount details.

The entire applied discount coupon amount (including Free Shipping and Handling) will be deducted when the item is returned for Store Credit, Exchange, and Refund and the discount coupon will still be valid for any item(s) not returned if there’s any on the same order that meet coupon requirments. We cannot apply any discount coupons to Store Credit Orders or Exchange Orders.

For defect claims on a second return, if a refund is requested and the item is found defective, restocking fee will still apply.

* Restocking Fee

Restocking Fee will be assessed on all refunds and exchanges except the first exchange. In the case where a second return was allowed, restocking fee will be charged. If the requested exchange item is out of stock, and a refund is requested instead, the restocking fee will be applied. Additionally, the customer is responsible for paying all shipping charges necessary to ship out the replacement. All exchange items are shipped with Standard Ground Shipping.

Restocking fee is $20 for amount up to $50 and $25 for amount $51 to $100 and for orders over $100 restocking fee is $30 or 20% (whichever is greater).

* Exchange

The customer shall pay the shipping fees generated by the exchange. We want you to be satisfied with your order. We allow one exchange per item. All exchanges are final. Please read below for further information. Please be aware of that we do not accept unauthorized packages, meaning we refuse the package without the RMA number.

For your first exchange, if you wish to exchange the same item for a different color the restocking fee will be waived if the item is available. The shipping and handling fee of $6.95 will apply. The exchange item(s) must be equal or higher amount. If the exchange item(s) costs more, we will contact you to obtain the payment for the additional amount. If the exchange item is lower amount, it cannot be refunded, but the difference will be applied as a store credit towards your next purchase. In the case where a second return was allowed, restocking fee will be charged. If the requested exchange item is out of stock, and a refund is requested instead, the restocking fee will be applied. Please allow up to two weeks for the exchange order to be processed.

The entire applied discount coupon amount (including Free Shipping and Handling) will be deducted when the item is returned for Store Credit, Exchange, and Refund and the discount coupon will still be valid for any item(s) not returned if there’s any on the same order that meet coupon requirments. We cannot apply any discount coupons to Store Credit Orders or Exchange Orders.

* Store Credit

Store credit is valid for the purchase of any product(s) on wigsup.com. To redeem store credit you must phone in to place your order with a phone representative. Credit may be used towards your next purchase. Please indicate the store credit invoice number we issue to apply credit. Store credit is valid for one year from the date it was issued. If you have a store credit and wish to get refund, restocking fee will be applied.

The entire applied discount coupon amount (including Free Shipping and Handling) will be deducted when the item is returned for Store Credit, Exchange, and Refund and the discount coupon will still be valid for any item(s) not returned if there’s any on the same order that meet coupon requirments. We cannot apply any discount coupons to Store Credit Orders or Exchange Orders.

* Refused packages, Wrong addresses and Failed Delivery Attempts

If a package delivery is returned because UPS, FedEx or USPS made three unsuccessful delivery attempts, wrong address, or customer refused the package and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer’s Store Credit or Refund. If you want your order to be shipped back to you again, you may do so by paying the shipping and handling fee again with a "return to shipper fee” which is the amount you paid for the shipping and handling when you first placed the order.

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Charge Back

Charge Back customers will be charged $30.00 to cover the Charge Back Claim Fee imposed by the credit company.

Only Western Union Money Orders will be accepted as payment from Charge Back customers for future purchases.