Shipping & Payment

Shipping & Handling

As all our wigs are customized, please allow us 6-10 business days to prepare your wigs. After you enter all the required information in your shopping basket, it will automatically calculate your shipping and handling fee to ship your order. The first screen you will see when you click on the 'buy it now' button is the shopping basket page which will present you to enter your zip code, country and shipping options. After you choose your shipping option, you’ll see the total amount you need to be charge. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar.

Shipping days do not include weekends or holidays.

Express/Next Day Service is not available on Clearance items.

Postal Service - International EMS

• Estimated delivery time will be approximately 7 to 9 business days for most countries.

• Shipping and Handling Fee will be automatically calculated by destination.

We do not ship with "No Signature Required" (If you want your package with "Signature Required" the additional fee might be added). Packages cannot be left with a note. Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.)

Note: Even if you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully.

Shipping Delays

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, terrorism, riots, strikes or other labor disputes civil unrest disruptions in air or ground transportation networks and natural disasters, such as violent storms, earthquake, floods and etc. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Your order can be delayed if you leave a note in the comment box like ‘no signature required’ or ‘leave it on the doorstep/garage if no one is home’ or ‘leave it with our neighbor if no one’s home’ We do not put those memos on the shipping label.

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Tracking Your Order

Once we ship your order you will receive an email from us which may include a tracking number. This tracking number will link to the carrier’s website where you can track your shipment. Not all carriers offer this option at this time so it doesn’t apply to all orders. We use mostly EMS for international shipping.

If we don’t have your email address to send out your tracking number, please email at info@wigsup.com to find out your tracking number.